Returns Policy

All sales are covered by our standard 30 day returns policy from date of purchase following the conditions below. 

1. The product must be unused and in the same condition that you received it and in the original packaging.
2. Products that were "ASSEMBLED" are considered used and will void return eligibility. 

Please DO NOT send a product back until this has been approved and you have been instructed in writing by us. You may contact our customer service regarding the request and be glad to assist you with the process.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping
The purchaser is responsible for returning any goods to TiiPii Bed at their expense. This is inclusive of returning items within our agreed ‘returns policy window’ or transporting the product to/from a specified place of repair or replacement.

Exemptions
Gift cards are exempt from our returns policy

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.

​If you’ve done all of this and you still have not received your refund yet, please contact customer service 

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please contact our customer service team.

Contact us
Please contact customer service if you like to discuss returning or exchanging your item.